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List of catalogs of this article:

• 1,Arena Plus login 4s store car sales eight processes
• 2, What does 4S store mean?
• 3, How about 4s sales consultant
• 4, What is the content of the work experience in the automobile 4s store?

Eight processes of car sales in 4s store

Eight processes of car sales: reception, demand consultation, vehicle introduction, test drive, quotation negotiation, signing and transaction, car delivery, after-sales tracking. Auto Sales is an important part of consumer spending and can also reflect consumers' confidence in the economic outlook.

Customer development, reception, product introduction, consultation, experience, sale proposal, transaction, car delivery.

Customer reception When customers enter the 4S store, the sales consultant will take the initiative to welcome them and guide customers to the exhibition hall to visit the model. Sales consultants should understand the customer's needs and car purchase budget in order to recommend suitable models.

Deal. It is important to let customers take the initiative and give them enough time to make decisions, while strengthening customers' confidence. Salespeople should be sensitive to customers' purchase signals. A mutually satisfactory agreement will pave the way for the delivery of the car. Hand over the car.

The process of automobile sales can include the following links: market research and customer analysis: before the start of automobile sales, dealers or automobilesThe Creator will conduct market research and customer analysis to understand the needs and trends of the target market, as well as the preferences and purchasing habits of potential customers.

Car delivery - ensure that the vehicle is intact, transparent and clean 8. After-sales service - after selling the vehicle, visit customers frequently, provide vehicle maintenance information in time, understand the customer's use and evaluation of the vehicle, easily master the 8 processes of 4S point car sales, so that you can also become a car Be a master of car sales.

What does 4S store mean?

1. S store, known as automobile sales service 4S store, is an automobile sales enterprise integrating vehicle sales, spare parts, after-sales service and information feedback.

2. S store, known as automobile sales service 4S store, is an automobile sales enterprise integrating vehicle sales, spare parts, service and information feedback.

3. S store is a car franchise model with "four-in-one" as the core, including vehicle sales, spare parts, after-sales service, information feedback, etc.4S store is a first-class dealer authorized by automobile manufacturers. After production, the manufacturer directly sends the vehicle to the 4S store for sale.

4. s store is a four-in-one car sales enterprise. The full name of 4s store is Automobile Sales Service Shop 4S, which is a collection of whole vehicle sales (Sale), spare parts (Sparepart), after-sales service (Service), information feedback (Su Rvey) a four-in-one car sales enterprise.

5. Automobile 4s store refers to a closed automobile service system that integrates four services: sales, service, spare parts and study.The "S" in its name stands for the abbreviation of the first four English words, sales, service, accessories and learning.

How about 4s sales consultant

S car sales provide a full range of car delivery services, including professional car evaluators to ensure that consumers can get reasonable prices when selling old cars, and professional car delivery personnel. , ensure that consumers can own new cars with peace of mind.

The salary of sales consultants in S stores is generally paid monthly, and the basic salary is relatively high. At the same time, there is also a performance commission, and the commission ratio is generally between 50% and 70%. In addition, there are monthly additional subsidies, attendance allowances, post subsidies, etc.

The employment prospects are average, and you need to be able to withstand pressure. Now each domesticThere are many large 4s car stores. Although there are more and more recruitment of car sales consultants, there have been more and more 4s stores in recent years, and the market has gradually reached saturation.

What is the content of the work experience in the automobile 4s store?

Obey the arrangement of the organization and work in the mining powder class of a workshop in the cement factory. First of all, I am familiar with the whole production line and work in the positions of ingredients, central control inspection, and dispersion respectively. Now I can complete the work in each position independently, and carefully fill in the work records, write down my own work experience and summary, and enrich My own experience.

4s store personal work summary sample 1 In the blink of an eye, I have been in xx4S store for more than half a year. In the past six months, I have transformed from a car rookie who knows nothing to a salesperson who knows the performance of cars.

(II) The content of after-sales service work. Sort out customer information and establish customer files. The customer sends the car to the factory for maintenance or comes to the company for consultation and negotiation of relevant automobile technical services. After completing the relevant procedures or negotiation, the business department should sort out the relevant information of the customer within two days, establish a file, and put it into the file bag.

Accept inquiries about the repair process of car maintenance and approval, vehicle use and local vehicle regulations. Assist the work of the front desk and the workshop to make them operate normally. Strictly implement the relevant policies of auto parts and claims.

The work content of the customer service specialist of the automobile 4S store (1) Accept customer inquiries, record the content of customer inquiries and complaints, and give customer feedback according to the process. ( 2) Sort out customer information, and the customer service specialist carefully extracts customer information files every day in order to pay attention to the dynamics of these customers.